Shipping policy

Shipping

At NUMY, we offer discreet shipping for all our orders, so you can receive your order in complete privacy. We aim to process your order as quickly as possible, but delivery times vary depending on the product and your location.

Please note: Changes to the delivery address or cancelling an order can be requested up to 30 minutes after placing your order via your store profile or info@mynumy.com. Once your order has been processed, changes or cancellations can no longer be made. In that case, please wait until your order has arrived and then follow our return procedure.

*Due to the nature of our products, delivery times for these countries may take 10-25 business days. Philippines, Iceland, Cayman Islands, Guernsey, Kenya, Turkey, Israel, Bangladesh, Liechtenstein, Albania, Nigeria, Malta, Egypt, Bosnia Herzegovina, Sri Lanka, Israel, North Macedonia, Kazakhstan

Please note: These are estimated delivery times and may vary slightly, customs duties and taxes may apply. NUMY is not responsible for these costs and has no control over the customs procedures of each country. Customers are responsible for paying these costs. If a package is refused by the customer or gets stuck in customs, we unfortunately cannot issue refunds.

Choose Insured Shipping and receive full coverage for loss or damage during transit.

If you have any questions about your order, please feel free to contact us at info@mynumy.com.

Order status

Once your order has been shipped, you will receive an email notification from us with a tracking number. You can use this number to check the status of your shipment. Please note that it may take 24 hours for the tracking information to become available.

If you have not received your order within 10 business days of receiving your shipping confirmation, please contact us at info@mynumy.com with your name and order number, and we will look into it for you.