Restitutiebeleid
Return Policy
At NUMY we want you to be able to try out your purchase without worry. That is why we offer a 30-day money-back guarantee from the moment you receive your order.
Because our products are intended for intimate use, strict return rules normally apply for reasons of hygiene. We are happy to make an exception here, so that you can test without stress — but under a few clear conditions.
Our guarantee applies to one product per order. If you have ordered several products, you can therefore return a maximum of one product under this guarantee. This helps to prevent misuse and ensures that we can continue to serve everyone fairly.
⚠️ Important: If the seal has not been broken, you can return several unopened products within 30 days. This then falls under our normal returns arrangement, because unopened products can be reprocessed in a hygienically responsible way.
In addition, refunds and discount codes cannot be combined. A discount therefore does not apply again on a repurchase after a return or refund.
Conditions for returns:
- Receipt or proof of purchase: You need the receipt or a proof of purchase in order to register your return.
Return shipping costs:
- The customer is responsible for the costs of the return shipment, unless the product is defective or damaged on receipt. In that case we will cover the return costs. Any shipping costs paid on the original order are likewise not refunded
- Please note: our returns warehouse is located in the Netherlands
Return process:
- To start a return, send an email to info@mynumy.com and we will help you further with the process.
- If your return is approved, we will send you the necessary instructions and the return address.
- In order to process your return, we ask you to state the order number and the return number clearly on the return packaging. The customer is responsible for this. Returns without these details cannot be handled.
Please note: Returns that are sent to us without a prior return request unfortunately cannot be accepted. Returns that are sent without a Track & Trace code or proof of shipment cannot be processed by us in the event of loss or delivery problems.
Damage and problems
Check your order carefully on receipt. If the item is defective, damaged or if you have received the wrong item, contact us immediately, so that we can assess and resolve the problem.
If the item does not work properly or has arrived damaged, send us an email at info@mynumy.com with a photo or video of the problem. We are happy to work together with you to solve the problem or to offer a replacement product.
Please note: We can only provide replacements or store credit to the original purchaser. If you received the product as a gift, please ask the original purchaser to contact us for help in resolving the problem.